Return Policy
If you are not entirely satisfied with your purchase, we're here to help.
Returns
Returns will be accepted within 30 calendar days from the date you received your order. To be eligible for a return, your item must be unused and in the same condition that you received it and must be in the original packaging. Personalized and final sale orders are non-refundable.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund via your original method of payment minus the non-refundable shipping fees.
Processing times for refunds vary, please contact us if you have not been credited within 2 weeks.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Please send your order to:
Onderkast Studio
Attn: Returns
500 Exposition Avenue
Suite 104
Dallas, Texas 75226
USA
Please keep your tracking number in the case that we don't receive your return order.
Questions
If you have any questions on how to return your item to us, please email hello@onderkaststudio.com.