Orders are processed and shipped within 1 – 3 business days from Dallas, Texas. They are shipped via USPS First Class, Priority, or Priority Express mail. Personalized orders vary, please contact us to get a more accurate processing time.
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
If a package was marked as delivered but you have not received it, you may contact us to let us know there has been an issue with your delivery. We ask that you please check with USPS, neighbors, front office, or your apartment leasing office if applicable. Once a package is marked as delivered, we are unable to assume responsibility of the package.
Curbside pickup is available and free at our Dallas location. Once an order is placed that is marked "Dallas Curbside Pickup" an email will be sent to schedule a pickup time.